TRAINING · HOSPITALITY · SKILLS

Practical training for people who work in hospitality.

Courses designed around the real challenges faced by hotel teams and hospitality professionals. Practical learning that strengthens both operational skills and commercial awareness.

HM
FOUNDATION COURSE

Working in Hospitality

Build the practical foundations for a career in hospitality. Understand how hotel departments work together, how the guest journey is managed and what it takes to deliver consistent service every day.

WHAT YOU WILL LEARN
  • Understand how hotel departments and roles work together
  • Follow the guest journey from arrival to departure
  • Communicate confidently and professionally with guests
  • Handle check-in, guest requests and check-out
  • Understand essential administrative and operational processes
  • Build the soft skills needed in day-to-day hotel work
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CM
COURSE

Hotel Complaint Management

Turn difficult guest situations into opportunities to restore trust. Develop a structured, professional approach to complaints, service recovery and guest communication.

WHAT YOU WILL LEARN
  • Listen actively and respond with empathy
  • De-escalate difficult guest situations
  • Handle complaints through a clear operational process
  • Know when to resolve an issue and when to escalate it
  • Use service recovery and follow-up effectively
  • Respond professionally to negative reviews
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RM
COURSE

Revenue Management for Hotels

Turn hotel data into better commercial decisions. Learn how demand, pricing, forecasting, distribution and profitability work together to support stronger performance.

WHAT YOU WILL LEARN
  • Interpret the hotel KPIs that matter
  • Understand demand, segments and market positioning
  • Build effective pricing and forecasting strategies
  • Optimise distribution and sales channels
  • Improve business mix and profitability
  • Use data and reporting to support commercial decisions
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AI
AI · FREE COURSE

The 5-minute course on Artificial Intelligence

A short course with a simple idea: you may not need to study AI before you start using it.

5 MINUTES · FREE
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Looking for the right training for your team?Tell us what skills you want to strengthen.
PracticalSkills you can use at work
HospitalityTraining built for the sector
MethodClear, direct and operational
info@datzconsulting.com →