WHO IT IS FOR
A strong starting point for a career in hospitality
Ideal for people entering the hotel sector, newly hired team members and hospitality professionals who want a broader understanding of how hotel operations work as a whole.
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HM
FOUNDATION TRAINING · HOSPITALITY
Foundation Course – Working in Hospitality
Build a solid understanding of how a hotel works before stepping into the role. This course connects departments, daily operations and the guest journey, giving participants the practical foundations they need to work confidently in a hospitality environment.
WHAT YOU WILL LEARN
Build the practical foundations for everyday hotel work
- Understand how hotel departments, roles and responsibilities fit together
- Recognise how guest expectations and travel habits are changing
- Follow the guest journey from pre-arrival to departure
- Understand the role of the Front Office in daily hotel operations
- Communicate clearly and professionally with guests
- Handle check-in, requests during the stay and check-out
- Understand essential administrative and fiscal processes
- Become familiar with payments, documentation and operational requirements
- Build the soft skills and problem-solving mindset hospitality requires
LET’S TALK
REQUEST INFORMATION →Could this course be the right starting point for your team?
Contact us to discuss your training needs.